Senior Manager, Client Experience

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Posted: July 9, 2021
Primary Location: Canada – Québec – Montreal

Weber Shandwick is seeking a dynamic and motivated Senior Manager to help lead an integrated team across marketing functions. This position is responsible for driving the success of the client relationship, including meeting client objectives within given budgets, and translating all of these factors into strategic briefs and corresponding planning documents to ensure client satisfaction. The Senior Manager is responsible for working with cross-functional teams in the development and oversight of the execution of strategic earned media and digital initiatives including development of campaigns, content creation and measuring the effectiveness of our initiatives.

Primary responsibilities:
  • Own responsibilities for executional leadership of multiple client programs, budgets, timeline and plans
  • Assist in the development of long-term client plans and program recommendations, developing budgets, generating recommendations and creating presentations
  • Drive development of tactical plans, translating strategies into tactics; ensure team deliverables align with strategies
  • Proactively support and suggest improvements to exceed client expectations by leveraging industry knowledge and experience
  • Manage ongoing team resourcing/staffing to ensure successful delivery of work product
  • Anticipate and proactively offer solutions to senior team leadership for executional issues specific to assigned programs
  • Develop and manage timelines and weekly actions plans to ensure all deadlines on client programs are met
  • Serve as the day-to-day client contact for multiple brands
  • Build and own productive relationships with multiple stakeholders (e.g. brand managers), interagency teams, and a diverse array of agency colleagues
  • Representing agency points of view clearly in writing, formal presentations, and informal client meetings and workshops
  • Maintaining profitability of engagements
  • Motivating the team by bringing a positive, solutions-focused attitude to everything you do

KEY QUALIFICATIONS:
  • 6 – 7 years public relations experience
  • Agency experience (strongly preferred)
  • You are both a creative and a strategic thinker
  • Needs to have a track record in client service
  • Bachelor’s degree required
 
About Weber Shandwick

Weber Shandwick is a leading global marketing and communications network that delivers next-generation solutions to brands, businesses and organizations in major markets around the world.

We push beyond category convention, pairing data-driven insights with creative prowess to deliver game-changing ideas that earn attention and drive business impact. We have a deep bench of talent across sectors and specialty areas, including brand and B2B marketing, healthcare marketing, change management, employee engagement, corporate reputation, crisis management, data and analytics, technology, public affairs, social impact and financial communications.

Led by world-class strategic and creative thinkers and activators, we have won some of the most prestigious awards in the industry. Weber Shandwick was named to Ad Age’s A-List in 2020 and Best Places to Work in 2019. The firm earned 25 Lions at the 2019 Cannes Lions International Festival of Creativity.

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, colour, religion, gender, age, ethnic or national origin, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

 

View and apply on WeberShandwick.com

You will be redirected to our U.S. site.