Director, Client Experience

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Posted: September 10, 2019
Job Number: 012348
Primary Location: Canada – Ontario – Toronto

We are seeking a dynamic and motivated Account Director to help lead an integrated team across marketing functions. This position is responsible for driving the success of the client relationship, including meeting client objectives within given budgets, and translating all of these factors into strategic briefs and corresponding planning documents to ensure client satisfaction. The Account Director is responsible for working with cross-functional teams in the development and oversight of the execution of strategic earned media and digital initiatives including development of campaigns, content creation and measuring the effectiveness of our initiatives.


  • Own responsibilities for executional leadership of multiple client programs, budgets, timeline and plans
  • Assist in the development of long-term client plans and program recommendations, developing budgets, generating recommendations and creating presentations
  • Drive development of tactical plans, translating strategies into tactics; ensure team deliverables align with strategies
  • Proactively support and suggest improvements to exceed client expectations by leveraging industry knowledge and experience
  • Manage ongoing team resourcing/staffing to ensure successful delivery of work product
  • Anticipate and proactively offer solutions to senior team leadership for executional issues specific to assigned programs
  • Develop and manage timelines and weekly actions plans to ensure all deadlines on client programs are met
  • Serve as the day-to-day client contact for multiple brands
  • Build and own productive relationships with multiple stakeholders (e.g. brand managers), interagency teams, and a diverse array of agency colleagues
  • Representing agency points of view clearly in writing, formal presentations, and informal client meetings and workshops
  • Maintaining profitability of engagements
  • Motivating the team by bringing a positive, solutions-focused attitude to everything you do
  • 7-9 years public relations experience
  • Agency experience (strongly preferred)
  • You are both a creative and a strategic thinker
  • Needs to have a track record in client service to senior level clients
  • Bachelor’s degree required
About Weber Shandwick

Weber Shandwick is a leading global communications and engagement firm in 78 cities with a network extending to 129 cities around the world. The firm’s diverse team of strategists, analysts, producers, designers, developers and campaign activators has won the most prestigious awards in the world for innovative, creative approaches and impactful work. Weber Shandwick was the only public relations agency included on the Advertising Age Agency A-list in 2014 and 2015 and the only PR firm designated an A-List Agency Standout in 2017 and 2018. Weber Shandwick was honored as PRWeek’s Global Agency of the Year in 2015, 2016 and 2017, The Holmes Report’s Global Agency of the Year in 2010, 2012, 2014, 2015 and 2017, and The Holmes Report’s Global Digital Agency of the Year in 2016. The firm deploys deep expertise across sectors and specialty areas, including consumer marketing, corporate reputation, healthcare, technology, public affairs, financial services, employee engagement, social impact, financial communications and crisis management, using proprietary social, digital and analytics methodologies. Weber Shandwick is part of the Interpublic Group (NYSE: IPG). For more information, visit

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, colour, religion, gender, age, ethnic or national origin, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

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T: 416-964-6444
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Leanne James
T: 416-642-7964